Most of us are not complainers. In fact, when you think about it, it's surprising how infrequently most folks do complain.
However, there are times when there is really no alternative.
If your automobile is a lemon, if your oven won't heat up, if a mechanic rips you off, or if there is a torn seam in your new $400 blazer, you can't just smile and pretend nothing is wrong. Unfortunately, complaints seldom get results.
There is no mystery about why. Few people understand the art...and it is an art...of complaining. Here's how it should be done.
1. Effective complainers, like good negotiators, always know what they want to come away with. Complain only after you have decided what you want.
2. If the person to whom you complain does not offer you what you want, ask for it. Leave no doubt about what will satisfy you and why you think it is fair. Do you seek a partial refund, full refund, product exchange, or a discount on a future purchase? Be as specific as possible. But, give the person to whom you complain a chance to make you an offer before you ask for a remedy...you may get more than you expect.
3. Do not raise your voice, do not say anything insulting about anyone in the organization from which you are seeking compensation, and be unfailingly pleasant and polite. There is no doubt about it, folks who are civil are most likely to be given what they ask for.
4. Recognize that the first person with whom you speak may not be able to give you what you want. If that is the case, politely ask to speak with whomever has the authority to resolve your problem.
5. Do you hope to do more business with the company in question? Have you been satisfied with their efforts in the past? If so, make that clear.
6. Avoid ultimatums and attempts at intimidation.
7. Don't be deterred easily. Remember that it is often the second or third person to whom you speak who will be most anxious to ensure that you are satisfied.
8. Do not threaten to bring in a consumer protection group or lawyer unless you have exhausted all other options.
How likely are these eight suggestions to get you the results you seek? They have helped me get $1,000 back on a car purchase, an insurance settlement increase of $3,000, a free week of golf, complimentary meals, and more. Be assured that they can help you get similar results. - 21511
However, there are times when there is really no alternative.
If your automobile is a lemon, if your oven won't heat up, if a mechanic rips you off, or if there is a torn seam in your new $400 blazer, you can't just smile and pretend nothing is wrong. Unfortunately, complaints seldom get results.
There is no mystery about why. Few people understand the art...and it is an art...of complaining. Here's how it should be done.
1. Effective complainers, like good negotiators, always know what they want to come away with. Complain only after you have decided what you want.
2. If the person to whom you complain does not offer you what you want, ask for it. Leave no doubt about what will satisfy you and why you think it is fair. Do you seek a partial refund, full refund, product exchange, or a discount on a future purchase? Be as specific as possible. But, give the person to whom you complain a chance to make you an offer before you ask for a remedy...you may get more than you expect.
3. Do not raise your voice, do not say anything insulting about anyone in the organization from which you are seeking compensation, and be unfailingly pleasant and polite. There is no doubt about it, folks who are civil are most likely to be given what they ask for.
4. Recognize that the first person with whom you speak may not be able to give you what you want. If that is the case, politely ask to speak with whomever has the authority to resolve your problem.
5. Do you hope to do more business with the company in question? Have you been satisfied with their efforts in the past? If so, make that clear.
6. Avoid ultimatums and attempts at intimidation.
7. Don't be deterred easily. Remember that it is often the second or third person to whom you speak who will be most anxious to ensure that you are satisfied.
8. Do not threaten to bring in a consumer protection group or lawyer unless you have exhausted all other options.
How likely are these eight suggestions to get you the results you seek? They have helped me get $1,000 back on a car purchase, an insurance settlement increase of $3,000, a free week of golf, complimentary meals, and more. Be assured that they can help you get similar results. - 21511
About the Author:
Ed Greene is a college instructor and freelance journalist. His most recent articles have been on online colleges, online degree programs, effective resume writing, and the importance of professional networking in a weak economy.
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